Service Manager

Our client, a well-established and reputable automotive dealership in Colne, is seeking an experienced Service Manager to join their team. This is a key leadership role offering an excellent opportunity to oversee customer service operations, lead a professional team, and contribute to the dealership’s ongoing growth as it expands into becoming an authorised repairer for a renowned vehicle brand. The successful candidate will have a strong background in automotive customer service and management, and a passion for delivering exemplary standards.

Benefits:

Competitive salary of £35,000 with an OTE of £42,300
Monday to Friday working hours from 8:00am to 5:30pm
Company pension scheme and 22 days paid annual leave, increasing with service
Recognition schemes, including service awards, uniforms, and contributions towards eye care and flu jabs
Opportunity for ongoing training through manufacturer programmes and professional development courses
Discounted workshop services and MOTs
Staff referral and Cycle to Work schemes supporting healthy, sustainable commuting
Access to internal accreditation programmes and employee recognition awardsDuties of a Service Manager:

Oversee all service and diagnostic processes, ensuring high standards of customer satisfaction
Lead, coach, and develop the service team to meet and exceed KPIs
Recruit, onboard, and performance-manage service advisors and other front-line staff
Ensure compliance with brand standards, health and safety, and GDPR regulations
Monitor performance metrics such as labour efficiency, sales figures, and costs
Develop and implement targeted service campaigns to optimise revenue generation
Analyse customer feedback and competitor activity to improve service offerings as a Service Manager
Foster a positive dealership environment through effective team collaboration
Attend manufacturer training sessions and internal meetings to stay informed of industry standardsRequirements of a Service Manager:

Proven experience at a supervisory or managerial level within an automotive dealership
Strong leadership and team development skills
Knowledge of manufacturer service standards and KPIs
Excellent communication and customer relationship skills
Ability to interpret performance data and implement improvements
Full, valid UK driving licence
Experience working with workshop controllers and senior service advisors is highly desirableIf you are a motivated automotive professional ready to take the next step as a Service Manager in Colne, we encourage you to find out more about this excellent opportunity.

Contact Paul Martin, Automotive Recruitment Specialist at Perfect Placement covering Colne and Lancashire, today to discover more about this fantastic Service Manager opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to advance your career and want to hear about more Motor Trade jobs in your local area, please contact us today