Control Tower SAP Key User

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world

Salary: £33,739.71

Location: Hams Hall, Coleshill, Birmingham 
Hours: 40 hours per week, Monday to Friday

The primary role of the SAP Key user is to ensure the customer's requirements are translated and reflected in the SAP system. You’ll be the contact between IT and the operators who support the warehouse with managing import/export/stock and inventory for our customers.  

The role is instrumental in the implementation of new customers by testing the process and continuous improvement.  

Your tasks
SAP testing – testing customer solutions presented by IT to ensure they work effectively for the customer and the business
Problem-solve complex issues that arise in the system
Regular meetings with the customers to understand their requirements to support their needs
Inventory, cycle counting, and stock control
Analyse data within the system to identify improvement
Implement new customers into the warehouse
Report test matrix
Collaborate with the SAP team in other countries to ensure alignment
Support function for the Operators
Present continuous improvement and process optimisation solutions for each client across the business
Create and deliver training and development for the SAP Warehouse support team
Your profile
SAP Key user (ERP) experience is essential
Good PC skills, including, Microsoft packages, and has worked with SAP WMS and Power BI
Experience in liaising with customers, where you have been involved in problem-solving
Analytical skills
Stakeholder management
What we offer
25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
Pension contribution
A life assurance policy that pays out 4 x Salary
Employee Assistance Programme that provides you with confidential support, information, and advice to help you
Employee Discount Scheme through Benefit Hub
Free Parking Profile