Key Duties include but are not limited to:
Manage and develop client accounts and build long-term relationships
Lead client meetings (virtual and in-person)
Monitor performance and resolve service issues
Identify service improvements and growth opportunities
Support with team objectives and process improvements
Coordinate with internal teams, advisors, and surveyors for timely delivery
Arrange site visits and manage logistics and access
Process quotations and instructions accurately and on time
Handle bespoke client requirements and ensure expectations are met
Conduct audits of account and operational processes
Track and report on account and departmental performance
Support upselling, cross-selling, and revenue growth initiatives
Maintain accurate client records and documentation
Ensure compliance with company policies and ISO standards
Contribute to continuous improvement and ad hoc projects
Skills and Experience required to be considered for this Account Manager position:
Previous client relationship, account management, call centre and customer service experience
Excellent communication skills
Attention to detail and accuracy
Team collaboration and coordination skills
IT proficiency (CRM systems, Microsoft Office, reporting tools)
If you feel like you meet the above criteria & would like to be considered for this Account Manager position, please apply with your CV. #officejobs
Salary description
£29000.00 - £32000.00 per year