Job Type: Full-Time
Start Date: Immediate
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Overview
We are seeking a knowledgeable and detail-oriented Customs Supervisor to manage daily road freight export operations, with a strong emphasis on customs compliance and legislative awareness.
This role is critical to ensuring exports-particularly to Southern Ireland and Northern Ireland-are processed accurately, compliantly, and efficiently. You will take ownership of export files from start to finish, liaise with agents and suppliers, and ensure customs procedures are correctly applied and maintained.
Working closely with the Sales team during the onboarding of new customers, providing customs guidance, reviewing documentation, and ensuring new business is set up compliantly from the outset. In addition, you will lead internal customs-related projects, working alongside Management to implement improvements and report on progress, risks, and outcomes.
This position suits someone who enjoys ownership, problem-solving, and being a go-to expert within customs operations.
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Key Responsibilities
Road Freight Export Operations
* Manage and complete daily road freight export files from start to finish
* Liaise with overseas agents and suppliers to ensure smooth movement of freight
* Ensure all files are accurately costed, invoiced, and fully maintained
* Support the wider operations team as required by the line manager
Customs Compliance & Procedures
* Review customs documentation during new customer onboarding and provide guidance
* Ensure correct customs procedures are consistently applied across the team
* Support the rollout of customs procedure changes in a timely and structured manner
* Maintain full compliance with Standard Operating Procedures (SOPs) in line with customer requirements
Legislation & Continuous Improvement
* Proactively track upcoming customs and trade legislation
* Communicate potential impacts clearly to internal teams and customers
* Support customers ahead of legislative changes to minimise operational disruption
* Identify and implement process improvements to maintain compliance and efficiency
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Skills & Experience Required
* Strong understanding of road freight exports into Southern Ireland
* Strong understanding of European international transport movements
* Working knowledge of TSS (or similar platforms), IMMI entries, and full customs declarations for Northern Ireland
* Proven experience in a road freight or customs-focused role
* High level of accuracy and attention to detail
* Strong organisational and time management skills
* Proactive problem-solver with a solutions-focused approach
* Confident communicator with agents, suppliers, and internal teams
* Good working knowledge of Microsoft Excel
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Desired Qualifications
* Level 2 Award in Customs Practice & Procedure
* Level 3 Certificate in Customs Compliance
* Level 4 Certificate in Advanced Customs Compliance
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Salary & Benefits
* Competitive salary (£34,000 - £36,000 dependant on experience)
* Ongoing training and professional development
* Opportunities to broaden your logistics skill set and career progression
* Employee Assistance Programme (EAP) for all staff.
* Pension scheme
* Eligible for attendance bonus after 6 months' successful service.
* Opportunity to work in a supportive, friendly, and varied role where your skills make a real difference
Salary description
£34000.00 - £36000.00 per year