Pay: £13.98 PAYE / £17.63 Umbrella
Job Type: 2x contracts - 1x 3 months, 1x 12 months (potential extension)
Location:
Overview
To provide technical and business support services across Housing and Public Protection, including Environmental Health, Trading Standards, and Community Safety. The role supports front-line service delivery through administration, customer engagement, and back-office processes.
Day-to-Day Responsibilities
Provide technical and administrative support across Housing and Public Protection services, including Environmental Health, Residential Services, Commercial Services, Community Safety, and Trading Standards
Act as part of a professional team handling enquiries from customers, internal teams, and stakeholders
Process complex back-office statutory functions, including grants and related processes
Raise purchase orders, process invoices, and support financial administration
Ensure all financial processes are compliant with internal regulations and approvals
Accurately log service requests and escalate where required in line with service standards
Support initial complaint handling and investigation activities as directed
Signpost customers to relevant internal departments and external organisations
Maintain accurate records and input data into service databases and management systems
Compile and distribute statistical and performance data for internal and external reporting
Deliver training and support to colleagues on service systems and processes where required
Proactively identify opportunities to improve service efficiency and processes
Manage correspondence and documentation, including scanning, filing, and record keepingSkills & Experience Required
Essential:
Previous administrative experience, including financial processes and IT systems
Experience working in a busy, customer-focused environment
Strong IT skills, including Word, Excel, and database systems
Excellent written and verbal communication skills
Ability to work collaboratively within a multi-disciplinary team
Strong organisational skills with the ability to prioritise workload effectively
Ability to follow procedures and maintain accurate records
Confident engaging with a wide range of stakeholders and members of the public
Self-motivated, with a proactive approach to work and continuous improvementDesirable:
Degree or equivalent in a science, environmental, business, or regulatory discipline
Experience within a local authority or large organisation
Knowledge of service management systems (e.g., Uniform)
Experience with finance processes, debt recovery, or grants (e.g., Disabled Facilities Grants)
Experience working towards targets and service outcomesTo apply for the Housing Technical Officer position, please submit your CV detailing your relevant experience
Salary description
£13.98 - £15.66 per hour