The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = £13.00 /£14.00 - 6-9 Month Contract
Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK.
Accountabilities
Customer Service:
Adherhance to Customer Service processes and procedures
Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
Receiving and processing incoming customers' orders and queries
Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
Point of contact for external remote sales team with any order/query issues
Strong collaboration within business operations and customer services team
Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc Financial and Quality compliance:
All Creation of new customer accounts ensuring all financial controls are adhered to.
Support and liaise with accounts team, credit checking.
Ensure quality compliance during new account processing, from setting up new account - delivery of product.
Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required)Training and Compliance
Ensuring all SOP and training are up to date in timely manner.
100% compliant with policies and procedures
Experience/Competencies
Customer service background
SAP experience preferable
Microsoft Office, including strong Word, Excel skills
Understanding of logistic/supply chain processes
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£14.00 - £14.50 per hour