FCL Export Account Manager

Position: Ocean Freight Coordinator

Location: Liverpool

Hours: Monday - Friday 8:30-17:30pm (Hybrid working available)

Salary: up to £34,000

We are working in partnership with a leading global logistics organisation, an employee-owned business built on partnership, performance, and long-term customer relationships.

This is a chance to join a fast-paced Ocean Freight team where service, accuracy, and communication are at the heart of everything we do. You'll be part of a business that has grown from a small investment into a world-leading logistics provider supporting over 6,000 customers globally.

If you're looking for a role where you can develop your freight career, take ownership of your work, and be part of a supportive and ambitious team, this could be the right move for you.

Job Purpose

You will be accountable to the Team Leader for the day-to-day running of the bookings function, ensuring operational procedures are followed, and delivering a high standard of service to customers and overseas partners.

Key Responsibilities

Manage your own workload efficiently to support business priorities and service levels
Handle customer and overseas agent queries promptly, ensuring clear and consistent communication
Liaise with shipping lines to arrange and amend bookings as required
Ensure all bookings match customer requirements accurately and are processed in a timely manner
Monitor and review performance across your allocated trades
Follow company procedures and maintain high operational standards at all times
Provide proactive updates to clients and overseas agents regarding shipment status, including any delays or issues
Escalate operational issues to the line manager where required
Work closely with the documentation team to ensure smooth shipment processing
Behavioural Competencies

We are looking for someone who demonstrates:

A positive, can-do attitude with a proactive approach to problem solving
Strong communication skills, including active listening and clear, concise expression
The ability to build strong relationships and influence stakeholders positively
A natural curiosity to identify issues early and take ownership of resolutionRequirements

Minimum 2 years' experience in freight forwarding (Ocean Freight preferred)
Strong customer service and organisational skills
Excellent telephone manner and communication skills
Ability to work using own initiative in a fast-paced environment
Strong willingness to learn and develop within the role

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy