Business Change Lead

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Title: Business Change Lead

Location: Warwick / Hybrid

Contract Type: 12 months with scope to extend

Overview

An exciting opportunity has arisen for an experienced Business Change Lead to support a major transformation programme focused on process improvement, operational readiness, and technology enhancement within a complex operational environment.

This role will play a key part in driving business change activities across multiple workstreams, ensuring successful adoption of new processes, systems, and ways of working. The successful candidate will work closely with programme teams, operational stakeholders, SMEs, and leadership teams to deliver effective change management strategies and sustainable business outcomes.

The role is based in Warwick with hybrid working available and occasional travel to operational sites when required.

Key Responsibilities

Business Change Delivery

Lead and deliver business change activities across large-scale transformation programmes.
Develop and maintain comprehensive business change plans throughout the full project lifecycle.
Ensure change management activities are integrated into wider programme and project delivery plans.
Support the implementation and embedding of new controls, processes, and technologies into operational teams.Stakeholder Engagement

Build strong relationships with programme sponsors, project managers, operational leaders, and SMEs.
Facilitate workshops focused on reviewing business processes, operational technologies, and future ways of working.
Drive stakeholder engagement activities to ensure alignment, adoption, and readiness for change.
Champion change management best practices across the programme and wider business.Change Impact & Readiness

Conduct change impact assessments and readiness assessments.
Identify and manage people-related risks, issues, and change fatigue.
Support workforce transition planning and operational readiness activities.
Define and monitor go-live readiness and transition criteria with stakeholders.Training & Capability

Conduct training needs analysis and identify capability gaps.
Support the design and delivery of training and capability-building initiatives.
Help operational teams adapt to evolving business processes and technologies.Communications & Engagement

Support the delivery of effective communications and engagement strategies.
Ensure change messaging is clear, timely, and aligned with programme objectives.
Contribute to engagement materials, change narratives, and communication plans.
Support change agent networks and feedback mechanisms.Essential Experience

Proven experience leading business change within large, complex transformation programmes.
Strong experience developing and managing business change plans across full project lifecycles.
Demonstrated ability to influence and engage a broad range of stakeholders.
Strong understanding of change management methodologies, principles, and best practices.
Experience supporting process improvement and technology-enabled transformation initiatives.
Strong workshop facilitation and stakeholder engagement skills.
Competent across Microsoft Office applications including Word, Excel, and PowerPoint.Desirable Experience

Experience working with operational, field-based, or hard-to-reach audiences.
Experience operating within regulated or infrastructure-led environments.
Experience supporting change within unionised environments.

Apply now!

Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention