The Company
Our Client are a market leading sofa manufacturer, with a turnover of close to £70m and home to around 5 brands. They offer a range of contemporary and classic styles to reflect the individual needs and lifestyles of their customers, feeding in to over 600 retail outlets across the UK.
They are proud of their British design and craftsmanship, with every piece of furniture they offer, handmade in the UK. The group excels in combining the best of furniture making method with cutting-edge techniques.
The Role
As a stores supervisor, you will support in daily operations, staff supervision, and customer service excellence. Ensuring that stores department runs efficiently, sales targets are mets and customers receive a positive experience.
Your duties will be but not limited to:
* Supervise and motivate store staff during assigned shifts
* Assist with opening and closing procedures
* Ensure excellent customer service and handle escalated customer issues
* Monitor sales performance and help achieve store targets
* Train, coach, and support new and existing employees
* Maintain store standards for cleanliness, visual merchandising, and safety
* Manage inventory, stock levels, and loss prevention procedures
* Report daily drop offs
* Prepare basic reports and communicate updates to management
* Enforce company policies and procedures consistently
* Assist with picking of materials, ensuring accuracy
* Build and organise material cages for the production floor
Valued Qualities
* Positive attitude with a willingness to learn and to motivate others
* Team plays who supports others and works collaboratively
* Takes pride in maintaining high standard of cleanliness and organisation
* Flexible and adaptable to changing priorities
Qualifications and Skills
* Previous furniture / upholstery experience
* Strong leadership and communication skills
* Ability to multitask in a fast-paced environment
* Possess a customer focused mindset with problem solving abilities
* Basic maths, English and computer skills
* Flexible availability, including weekends and holidays
* Ability to lift and move merchandise as required
* Ideally have experience in a supervisory role
* Experience with MRP / ERP Systems - preferred
* Proven ability to lead and motivate a team
Orchard Professional Solutions Ltd are an equal opportunity employer. All applications will be considered for employment without attention to race, colour, religion, sex, sexual orientations, gender identity, national origin, veteran or disability status
Salary description
£30000.00 - £34000.00 per year