We’re supporting a leading organisation in the financial services sector to appoint a Change Enablement Lead on a 6-month contract. This role will be instrumental in preparing operational teams for the launch of a new pensions product.
Working as part of a wider programme team, you’ll focus on building colleague capability and confidence—designing and delivering practical, high-quality enablement that ensures smooth adoption of new processes and ways of working.
This role sits within a people-focused function and works closely with change and delivery teams, with a clear emphasis on capability, readiness and adoption.
The Role
You’ll take ownership of the enablement approach for a key programme, ensuring colleagues have the knowledge, tools and confidence needed to perform effectively from day one.
Key responsibilities include:
Understanding capability needs and readiness
- Assess how new product and process changes impact roles, performance expectations and customer journeys
- Identify capability gaps and define clear outcomes aligned to business goals
- Shape the overall enablement approach, including readiness criteria and success measures
- Create engaging, user-focused solutions—blending digital content, guided walkthroughs and performance support tools
- Develop materials that support real on-the-job performance, not just knowledge transfer
- Translate complex information into clear, structured and accessible experiences
- Ensure all outputs are accurate, compliant and aligned to operational reality
- Collaborate with subject matter experts, product teams, operations and HR to co-create effective solutions
- Facilitate workshops and knowledge capture sessions
- Encourage knowledge-sharing and continuous capability building within teams
- Integrate enablement activity into programme plans, milestones and governance
- Manage your own workstream, delivering high-quality outputs to tight deadlines
- Support go-live through readiness activity, reinforcement and performance tools
- Assess readiness across teams and identify areas requiring further support
- Gather feedback and insights post-launch to refine solutions
- Continuously evolve materials to improve adoption, confidence and performance
You’ll be someone who sees capability-building as a critical enabler of successful change, with a track record of creating solutions that genuinely improve performance in complex environments.
You will bring:
- Strong experience in capability development, training design or enablement, ideally within change or transformation programmes
- Proven ability to design end-to-end solutions, including digital learning tools (Articulate 360 experience desirable) and performance support
- Experience in regulated environments such as pensions, life & savings or wider financial services
- A talent for simplifying complex topics into clear, engaging and practical outputs
- Confidence partnering with stakeholders and subject matter experts to shape meaningful outcomes
- Strong planning and organisational skills, with the ability to deliver at pace
- Excellent communication skills and a strong focus on real-world application
- Knowledge of Section 32 or similar retirement products
- Experience supporting operational readiness within change programmes
- A passion for user-centred, performance-focused design