BMW Customer Contact Advisor

At BMW Maidenhead & MINI Slough, we are passionate about delivering an exceptional customer experience at every stage of the ownership journey. We are now looking for a professional, organised and customer-focused Customer Contact Advisor to join our Aftersales team.
 
This is a key role within our Service Department, acting as an important link between our customers and our operational teams. You will help ensure every customer interaction is smooth, efficient and reflective of the premium standards associated with the BMW and MINI brands.

What You'll Be Doing:

Managing inbound and outbound customer contact across phone, email and digital channels

Supporting customers with service, maintenance and repair enquiries

Coordinating appointments and workshop diaries to maximise convenience and efficiency

Keeping customers updated throughout their journey with clear, proactive communication

Working closely with Service Advisors, Workshop Control and management teams

Ensuring every interaction leaves a positive and lasting impression

What We're Looking For:

A warm, confident and professional communicator

Strong organisational skills with excellent attention to detail

Ability to multitask and remain calm in a fast-paced environment

Previous customer service or automotive experience would be advantageous

A team player who takes pride in delivering outstanding service

Someone who embraces technology and modern communication methods

Why Join Us?

Represent two of the world's most iconic automotive brands – BMW and MINI

Work within a supportive, high-performing team environment

Ongoing training and development opportunities

Competitive salary and benefits package

Opportunity to build a long-term career within a leading automotive retailer

If you enjoy helping people, thrive in a busy environment and want to be part of a business where customer experience truly matters, we would love to hear from you.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please