Location: Coventry (Hybrid)
Salary: £80,000-£100,000 DOE
Please note: Sponsorship is not available for this position.
Join a Growing Technology Business Where You Can Truly Make an Impact
We're partnering with an ambitious and growing technology company looking for a commercially minded, hands-on technology leader to take ownership of both software delivery and IT operations across the business.
This is a rare opportunity to join a smaller organisation where your influence will genuinely shape the future direction of technology, operations, delivery, and customer outcomes. You'll work closely with the executive team, helping drive strategic decisions while remaining close enough to the technology to guide teams, solve problems, and improve delivery standards.
We're looking for someone who enjoys building structure in fast-paced environments, thrives on solving operational challenges, and still has the technical depth to engage with engineering teams and architecture decisions when required.
The Role
As CTOO / Technology & Operations Director, you'll oversee the operational effectiveness of software development, infrastructure, and technical services across the organisation's application estate.
You'll act as the bridge between commercial teams, customers, developers, and IT services - ensuring priorities are aligned, delivery remains controlled, and systems stay secure, stable, and scalable.
This role combines strategic leadership with practical execution. You'll be expected to roll your sleeves up when needed, support critical decision-making, and help teams deliver effectively with limited resources.
Key Responsibilities
Technology & Operational Leadership
Lead the development and IT services functions across the business
Ensure applications and platforms are delivered, maintained, and supported effectively
Drive operational stability, resilience, and continuous improvement
Balance long-term strategy with day-to-day execution
Hands-On Technical Leadership
Provide guidance across software delivery, infrastructure, DevOps, and architecture
Support teams with technical decision-making and delivery planning
Maintain oversight of cloud infrastructure, databases, environments, and security controls
Act as a senior escalation point during incidents or critical operational issues
Executive Delivery & Prioritisation
Translate executive and customer requirements into achievable delivery plans
Manage competing priorities across development and IT operations
Clearly communicate risks, trade-offs, and delivery expectations
Cross-Functional Collaboration
Work closely with sales, commercial, product, and operational teams
Support customer-facing technical discussions and solution planning
Improve collaboration between technical and non-technical stakeholders
Governance, Security & Compliance
Ensure strong governance, policies, and operational procedures are in place
Support ISO9001 / ISO27001 aligned processes and customer audit requirements
Maintain focus on GDPR, cybersecurity, resilience, and risk management
What We're Looking For
Essential Experience
Proven leadership across software engineering and IT operations/infrastructure
Experience working in smaller or growing businesses where adaptability is key
Strong hands-on technical understanding with the ability to engage at engineering level
Experience managing software delivery, technical operations, and cross-functional teams
Strong understanding of Agile delivery, DevOps, CI/CD, and modern software practices
Experience with cloud platforms such as AWS, Azure, or GCP
Knowledge of databases including MS SQL and/or Oracle
Experience managing incidents, operational risk, and technical escalations
Desirable Background
Computer Science, Engineering, or similar technical background
Experience with architecture or solution design
Exposure to sectors such as Construction, Utilities, Retail, Logistics, Manufacturing, Insurance, or B2B technology services
Personal Attributes
Commercially aware and pragmatic
Calm under pressure with strong problem-solving ability
Comfortable making decisions and driving accountability
Able to communicate effectively with both technical teams and senior stakeholders
Hands-on, approachable, and delivery focused
What Success Looks Like
Within your first 6-12 months, you'll have:
Improved operational stability and delivery visibility
Established clearer prioritisation across development and IT services
Strengthened collaboration between technical and commercial teams
Improved governance, documentation, and compliance readiness
Built empowered teams with strong accountability and ownership
Package
£80,000-£100,000 salary depending on experience
Hybrid working model
Opportunity to shape technology strategy within a growing business
High level of ownership and autonomy
Collaborative and fast-moving environment where your contribution matters
Salary description
£80000.00 - £100000.00 per year