Logistics Coordinator

Overview
We are seeking a highly organised and detail-oriented Time Critical Logistics Coordinator to join our lovely Client based in Redditch. The successful candidate will be responsible for managing and coordinating the movement of goods, ensuring efficient transport operations, and maintaining effective communication across various departments. This role offers an excellent opportunity for individuals with a strong understanding of logistics processes and systems.

Managing customer enquiries/orders by phone and email and loading them onto the system

Booking and tracking shipments

Quoting shipments for EU and UK transport

Customer service admin

Offering multiple solutions

Dealing with line stoppage situations

Offering airfreight solutions

Sourcing and communicating with suppliers required for transport

Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs

Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system

Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability

Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively

Ensuring jobs are completed on the system and checked prior to invoicing

Ensuring paperwork is filed accurately and in a timely manner

Managing priorities to achieve desired results and deadlines

Liaising with Operations, Accounts and Warehouse

Effective escalation of issues relating to customer/System requirements

Maintenance of system data and its integrity

Managing and monitoring KPIs

Ensuring all support tasks are undertaken and completed in a timely and accurate manner

Skills/experience

Must be computer literate including MS Office, email, spreadsheets and databases

Good level of numeracy and literacy

5 GCSEs or equivalent

CPC (an advantage but not essential)

Sound knowledge of the Transport and Freight forwarding industry

Account management and development

Good communication skills

KPI management

European planning experience is essential

Hours of work

Hours are 44 per week Monday to Sunday, shifts as required – this will contain Weekends. You will get 10% shift allowance