Hourly rate: £18.85
Location: Crossgate House, Redditch B98 7SN- office based
Hours: 37 Monday-Friday
Contract: 3 months with review for extension- ASAP start
Role Overview:
Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Business Support Supervisor to oversee the Repairs & Maintenance Service team in the Housing Property department.
The post holder will oversee the scheduling and of responsive repairs and planned maintenance across the borough. A key aspect of this role will involve managing a team of Business Support Officers/Schedulers ensuring repair works are efficiently assigned, prioritised and monitored through to completion.
Responsibilities:
To act as the main point of contact for the Customer Service Team
To monitor and ensure repairs are completed within targeted time scales
To process orders and invoices using various systems to ensure that records of payments and commitments are accurate, up to date and reconciled.
To maintain clear and up to date records of all scheduled appointments/works and changes to scheduling, including contact with all customers.
To conduct 1:1s and appraisals, developing the skills of the team and deal with performance issues effectively.
To allocate all repair appointments to appropriate repairs operatives, taking account of priority, skills, material/plant requirements, location and existing workloads.
To oversee the work of the team in generating and prioritising works orders
To monitor the progress of the workforce emerging day and individual repair operative's daily workloads
To supervise the efficient handling of peaks and troughs in BS/Sch's workloads, including preparation of rotas to ensure that the team is appropriately staffed at all times.
To take action as required on the progress and scheduling of repairs because of bad weather, travel problems or priorities, ensuring that all customers are kept informed.
To facilitate repairs by contacting and arranging property access with tenants, operatives and agencies.For more information or to process your application, please apply now
Salary description
£18.85 - £18.85 per hour