Team Leadership & Management
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Supervise, coordinate and lead the site-based engineering team to deliver services per contractual SOW requirements
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Conduct performance appraisals for direct reports and set clear individual objectives
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Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours support
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Promote "Safety First" culture ensuring adherence to JLL Cardinal Rules of Safety
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Deliver monthly toolbox talks and safety awareness programs to keep workforce updated
System Operations & Technical Management
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Operate all facility systems competently and efficiently, making improvement recommendations
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Control all MEP assets and building systems operations in compliance with statutory regulations
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Monitor CAFM systems within SLA/KPI requirements
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Ensure technical and legislative updates are communicated and implemented by the engineering team
Compliance & Risk Management
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Conduct regular supervisory health and safety inspections and logbook audits
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Handle critical incident reporting, near-miss documentation, and after-action reviews
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Carry out site supervisory visits to ensure work quality meets required standards
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Review RAMS, competencies and permits sourced by the admin team
Client & Stakeholder Relations
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Serve as primary contact for engineering matters with site teams
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Attend and deliver weekly operations meetings in a professional manner
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Take ownership of client needs and maintain good customer communications
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Build stable relationships through proactive engagement
Performance Management & Reporting
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Prepare information for monthly engineering reports
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Ensure contract efficiently meets all SLA and KPI requirements
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Escalate critical equipment issues immediately to Technical Manager and Account Manager with recommendations
Vendor & Supply Chain Management
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Ensure specialist vendor visits are properly prepared and approved by site management
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Review technical quotes before submission for approval
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Source quotes and organize works under Technical Manager threshold
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Manage critical spares inventory including stock registers and monthly audits
Emergency Response & Flexibility
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Participate in site escalation processes including on-call emergency response
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Work flexible schedules including extended/non-standard hours as needed
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Serve as first point of contact for helpdesk and allocation desk for resource/technical issues
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Provide written incident reports and prepare basis for remedial work quotes
Experience Background:
5-10 years' field experience in facilities or construction management
Progression from technical/supervisory roles into project management
Track record in high-end commercial, corporate, or events environments
Experience executing work with minimal disruption to premium operations
Key Attributes:
Autonomous delivery capability in pressured environments
Client-facing professionalism representing JLL's brand
Discretion in high-profile commercial settings
Ability to balance technical delivery with relationship management
Understanding of sophisticated client expectations
Salary description
£53999.00 - £56000.00 per year