Customer Service advisor

Part Time Customer Service Advisor
Salary: EVH Grade 5
Hours: 17.5
Location: Glasgow

We are seeking a skilled Customer Service Advisor to join a respected social housing organisation based in Glasgow. This is a front-line role handling enquiries across multiple channels, including phone, email, face-to-face, webchat, SMS, and social media. You will ensure customers receive timely, efficient, and high-quality outcomes while providing an excellent experience.

Key Responsibilities:

Deliver excellent customer service and manage enquiries across all areas of the organisation
Handle reactive requests including repairs, housing allocations, rent and payments, tenancy management, and anti-social behaviour
Provide reception cover and support digital channels
Take ownership of enquiries to resolve issues efficiently and reduce customer effort
Liaise with internal teams and external agencies to ensure timely resolution
Maintain accurate records and fully utilise customer management softwareRequirements:

Minimum of 1 year front-line customer service experience, ideally in a call centre or high-paced environment
Excellent verbal and written communication skills
Strong organisational skills and ability to prioritise effectively
Customer-focused, proactive, and resilient
Proficient in Microsoft OfficeDesirable:

Experience in social housing or housing management
Knowledge of the Scottish social housing sector and relevant regulations
Customer or housing-related qualificationsOnly candidates with relevant experience should apply.

RG Setsquare is acting as an Employment Business in relation to this vacancy