Customer Service Administrator

Customer Service Administrator
Salary: £25,870
Hours: Monday to Friday, 9am - 5pm
Benefits: Hybrid working, 25 days holiday plus bank holidays, private health insurance, company pension, employee assistance programme, weekly fitness classes
A fantastic opportunity to join a supportive and thriving business based in Wetherby. As a Customer Service Administrator, you will provide a high standard of administrative support and customer service across the business. You will be the first point of contact for customer enquiries and will support the wider team with a variety of administration and communication tasks.
This opportunity would suit someone looking to build a long-term career within an office-based environment and our client is open to candidates looking to take their first step into an office role.
Responsibilities include:
* Responding to emails, phone calls and general enquiries in a professional and timely manner.
* Providing excellent customer service and support to clients and customers.
* Drafting correspondence and assisting with general administration.
* Carrying out customer surveys, analysing feedback and summarising key findings for Directors.
* Maintaining accurate records and updating internal systems.
* Supporting with onboarding new clients.
* Assisting the wider team with ad hoc administrative duties.
Candidate requirements:
* Excellent attention to detail.
* Strong verbal and written communication skills.
* Good organisational and time management skills.
* A positive and proactive attitude.
* The ability to build rapport and maintain strong working relationships.
* A professional and confident telephone manner.
* Comfortable using initiative and managing workload effectively.
* Enthusiastic and keen to learn.
For this brilliant opportunity, please send your CV to Beth Davies via the link provided