The Role
As a Medical Receptionist, you will act as the first point of contact for patients, supporting them throughout their journey from initial enquiry through to aftercare.
Key Responsibilities
Welcoming patients and providing a professional front-of-house experience
Managing patient enquiries via phone, email, and face-to-face communication
Coordinating appointments, clinic schedules, and patient flow
Updating and maintaining accurate patient records and internal systems
Supporting the patient journey from initial consultation through to aftercare
Handling payments and general administrative duties
Carrying out follow-up communication and post-appointment calls
Liaising with clinicians and the wider team to ensure a seamless patient experience
Ensuring all records and documentation are maintained accurately and confidentially
The Candidate
Previous experience within a reception, healthcare, or customer-facing office role
Excellent communication & interpersonal skills
Highly organised with strong attention to detail
Comfortable working within a fast-paced environment
Strong IT skills, including Microsoft Office
Professional, empathetic, and proactive approach
Flexible team player with a positive attitude
The Package
Monday to Friday working hours
Starting salary of £26,000 per annum
25 days holiday plus bank holidays
Amazing company benefits provided
This is a fantastic opportunity to join a supportive and growing organisation offering long-term stability within a professional environment
Salary description
£26000.00 - £26000.00 per year