Working directly on customer sites, you will be responsible for installing, commissioning, fault finding, servicing, and supporting AI-powered camera and Real-Time Location Systems (RTLS) designed to improve operational safety, fleet visibility, and warehouse productivity.
As a customer-facing engineer, you will play a key role in ensuring systems remain fully operational while delivering a high level of technical support and service to logistics and warehouse operators across the UK.
The position offers long-term technical development and exposure to modern technologies including industrial safety systems, computer vision, fleet monitoring, industrial networking, and automation solutions.
This is a practical field-based role involving regular UK travel, customer interaction, and hands-on engineering work in warehouse and industrial environments.
Key Responsibilities
* Install, configure, test, and commission RTLS, camera, and safety systems at customer sites.
* Carry out on-site fault finding, diagnostics, servicing, and repairs to ensure maximum equipment uptime.
* Perform preventative maintenance and system inspections across logistics and warehouse environments.
* Support customers with technical issues both remotely and on-site.
* Work on and around forklifts, MHE, warehouse vehicles, and industrial equipment to integrate safety and tracking systems.
* Assist with electrical and electro-mechanical installations, wiring, mounting, and system setup.
* Conduct customer training and operational handovers following installations.
* Complete service reports, installation records, and maintenance documentation accurately.
* Support system upgrades, software updates, and hardware replacements.
* Liaise with internal engineering and technical teams to escalate recurring faults and provide field feedback.
* Maintain high standards of health & safety and comply with customer site requirements.
* Travel regularly throughout the UK to support customer operations.
Skills & Experience
* Experience working within logistics, warehousing, manufacturing, distribution, or material handling environments.
* Strong electrical, mechanical, or electro-mechanical fault-finding skills.
* Experience servicing forklifts, reach trucks, pallet trucks, AGVs, warehouse equipment, or industrial vehicles would be highly advantageous.
* Comfortable working independently in customer-facing environments.
* Good understanding of industrial electrical systems, sensors, wiring, CCTV, or vehicle electronics.
* Basic IT and networking knowledge would be beneficial.
* Interest in modern technologies such as AI systems, industrial safety solutions, fleet management, automation, or camera systems.
* Strong communication and customer service skills.
* Organised with the ability to manage multiple jobs and service visits.
* Full UK driving licence and willingness to travel extensively across the UK.
* Fluent English, both written and spoken
Salary description
£40000.00 - £50000.00 per year