Based: City of London / Hybrid
Rate: £20 - £28ph depending on pay status and experience
Start Date: ASAP
Duration: 3 months temporary - potential Fixed Term Contract – 1 year with possible extension
Hours: 35 hours per week – Hybrid working with at least 2 days in the London office
Our client, a specialist LGBT+ anti-abuse charity, is looking for an Advocacy & Support Manager to join their frontline services team. The successful candidate will manage specialist advocates and triage workers delivering trauma-informed, needs-led support to LGBT+ victims and survivors of abuse and violence, with a specialist focus on hate crime and hate-motivated abuse.
Synopsis of duties:
Line manage a team of specialist advocates and triage workers.
Provide leadership, case oversight, supervision, and ongoing support to frontline staff.
Ensure advocacy services operate in line with safeguarding procedures, current guidance, and best practice.
Oversee consistent data collection, monitoring, reporting, and delivery against targets and funding requirements.
Manage relationships with key partners and support oversight of a pan-London hate crime partnership service.
Support contract and grant management, including monitoring outcomes and reporting to funders.
Represent the organisation externally and advocate for the needs of LGBT+ survivors of abuse and violence.
Work collaboratively with senior leadership to support service development and continuous improvement.Essential Requirements
Experience delivering support services to survivors of abuse, violence, or hate crime.
In-depth understanding of abuse and violence experienced by LGBT+ communities.
Strong knowledge of safeguarding practices relating to adults and children at risk.
Understanding of trauma-informed and empowerment-based approaches to support work.
Experience of line management and supporting frontline staff performance and development.
Experience working to targets and reporting on service outcomes.
Strong understanding of discrimination, intersectionality, and inclusive practice.
Excellent communication, partnership working, and organisational skills.
DBS dated within the last 12 months or on the update serviceThis post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
Supporting Futures Consulting acts as both an employer and an agency
Salary description
£20.00 - £28.00 per hour