Head Housekeeper

Pay: £15.87 per hour, 40 hours a week, 5 days a week.
Location: Telford
Reports to: Operations Manager
 
Are you a proven hotel housekeeping leader who thrives on delivering excellence, inspiring teams, and exceeding client expectations?
 
We’re looking for a Head Housekeeper to Lead, Inspire & Deliver Excellence.
 
Key Responsibilities:
 
• Lead, motivate, and develop your team to achieve operational and client service excellence.
• Manage daily housekeeping operations, including stock, linen, equipment, and workflows.
• Maintain health, safety, and compliance standards.
• Build and maintain strong relationships with clients.
• Monitor performance, manage budgets, and optimize cost efficiencies.
• Recruit, train, and coach team members, recognising and developing talent.
• Conduct regular room inspections to maintain quality and ensure continuous improvement.
• Support business development by providing site expertise, attending meetings, and preparing reports.
 
Requirements:
 
• Proven experience as a Head Housekeeper, Deputy Head, or Senior Supervisor in a hotel environment.
• Strong leadership skills with experience in managing and developing teams.
• Excellent communication, interpersonal, and IT skills.
• Ability to manage budgets, KPIs, and operational performance.
• High awareness of Health & Safety regulations and compliance requirements.
• Problem-solving and conflict resolution skills, with diplomacy and tact.
• Ability to work under pressure, adapt to change, and maintain a sense of humour.
 
Desirable:
• Familiarity with HR practices, recruitment, and workforce planning.
• Knowledge of housekeeping software or operational management tools.
• Flexibility to support other sites on an ad-hoc basis.
 
Behaviours We Value:
• Honesty, integrity, and reliability.
• Commitment to company values and culture.
• Coaching mindset with focus on continuous improvement.
• Strong team player who listens, inspires, and leads by example.
 
Why You’ll Love Working with Us:
• Opportunities for professional development and career growth.
• Make a tangible impact on service quality, client satisfaction, and team culture.
• Private medical insurance
• Full training and ongoing support.
• Access to early wage withdrawal (portion of earnings).
• Wellbeing support and confidential mental health assistance.
• 5.6 weeks’ holiday (pro rata).
• Workplace pension scheme (subject to eligibility).
• Life insurance after a qualifying period.
 
Benefits:
• Company pension
• Private medical Insurance
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
 
You may have experience of the following: Head Housekeeper, Housekeeping Manager, Senior Housekeeper, Assistant or Deputy Head Housekeeper, Hotel Operations Manager, Hospitality Services Manager, Cleaning Operations Manager, Facilities Housekeeping Manager, Accommodation Manager, or Domestic Services Manager.

REF-(Apply online only)