Customer Service Advisor

Customer Service Advisor
Salary: £12.71 per hour
Location - St Asaph, Denbighshire, Mon–Fri, 09:30–17:30 (40 hrs)

Are you a friendly, confident communicator looking for a great customer focused position. 

We’re recruiting for a large customer service company — a well-established, growing business with a strong reputation for outstanding customer service which you can be a part of.

THE ROLE
You’ll be the friendly voice helping customers across the UK get the most from their lawn care treatments. You’ll handle inbound calls and emails, provide expert advice, reschedule appointments, upsell where suitable, and ensure every customer has a great experience.

Delivering excellent customer service by phone and email
Advising on the company’s products (training given) and recommending solutions
Rescheduling appointments and managing customer expectations
Building rapport and turning around any concerns
Working closely with the operations team YOU

Excellent communication skills (verbal & written)
A positive, proactive attitude
Strong customer service experience
Ability to work well in a target-driven team
Basic IT skills (Word, Excel, Outlook) Previous contact centre experience is a bonus but not essential — full training will be provided.
DETAILS

£12.71 per hour
On-site parking
Ongoing training and development
Potential for a temporary to permanent role for the right candidates Location: Denbigh, Trefnant, Bodelwyddan, Bodfari, Rhuddlan
This is a fantastic opportunity to join a stable, growing company that genuinely values its people. 

Work Location: In person