*Driving license is required*
The Role
The Patient Concierge is responsible for delivering a first-class, end-to-end patient experience, supporting individuals from initial consultation through to surgery, ensuring a smooth and supportive journey throughout.
Key Responsibilities
Manage the full patient journey from consultation through to surgery
Update and maintain patient records using internal systems
Support patient conversion against KPI targets
Act as the main point of contact for patient queries (phone, email, face-to-face)
Coordinate clinic flow, including waiting times and front-of-house service
Support general administration, including file management and payments
Carry out post-operative patient calls
Ensure compliance with GDPR, Health & Safety, and Fire Marshal duties
Act as out-of-hours contact on a rota basis and support occasional inter-site travel
The Person
Previous experience in a customer-facing office, clinic, or healthcare environment
Strong telephone manner and confident communicator
Highly organised with strong attention to detail
Comfortable working in a fast-paced, target-driven environment
Strong IT skills, including Microsoft Office (Excel)
Flexible approach to working hours, including occasional late finishes
Team player with a proactive and responsible attitude
The Package
Monday to Friday, 8am–4pm or 9am–5pm (with flexibility required for occasional late finishes/overtime)
Offering a starting salary of £26,000pa
25 days holiday + bank holidays
Private medical insurance
Workplace pension scheme
Free eye tests
Uniform providedIf this sounds like something of interest, apply now or get in touch for further details
Salary description
£26000.00 - £26000.00 per year