Location: Redditch
Salary: Up to £32,000 per annum (depending on experience) + 10% shift allowance
Hours: 44 hours per week
Shift Pattern: 4 on / 4 off (06:00 – 18:00), including weekends
Job Type: Permanent
Training: Monday–Friday, 08:30–17:00 (initial 6–8 week training period)
About the Role
We are currently recruiting for a Logistics Coordinator (Days) to join a fast-paced and time-critical transport operations team within a well-established logistics environment.
This is a key coordination role responsible for managing urgent transport movements across the UK and Europe, ensuring efficient delivery solutions and excellent customer service at all times.
You will work on a structured shift pattern following an initial training period, during which you will work standard weekday office hours to build knowledge of systems, processes, and operations.
This is a fully office-based role and hybrid working is not available.
Key Responsibilities
* Handle customer enquiries and orders via phone and email, inputting details into internal systems
* Book, track, and manage time-sensitive shipments
* Provide quotations for UK and European transport solutions
* Deliver high levels of customer service with regular job updates
* Source and coordinate transport suppliers for appropriate solutions
* Manage urgent and escalation-based transport requirements
* Obtain and process key documentation (PODs, purchase orders, references, etc.)
* Close job files accurately and ensure system records are fully maintained
* Review routing and supplier options to maximise cost efficiency and profitability
* Maintain communication with warehouse and operational teams
* Ensure all jobs are completed and checked prior to invoicing
* Maintain system accuracy and complete required housekeeping tasks
* Manage workload priorities to meet strict deadlines
* Escalate issues where required to ensure timely resolution
* Support KPI monitoring and reporting
About You
The successful candidate will have:
* Previous experience in logistics, freight forwarding, transport planning, or a similar role
* Strong understanding of European transport operations (essential)
* Excellent communication and customer service skills
* Strong IT skills including MS Office, email, spreadsheets, and databases
* Ability to multitask and prioritise in a fast-paced environment
* High level of accuracy and attention to detail
* Ability to remain calm and focused under pressure
* A proactive, “can-do” attitude with strong problem-solving ability
* Ability to work effectively within a team and independently
Desirable:
* CPC qualification (advantageous but not essential)
What’s on Offer
* Salary up to £32,000 (depending on experience) + 10% shift allowance
* Structured shift pattern (4 on / 4 off) for work-life balance
* Full training provided (6–8 weeks, Monday–Friday office hours)
* 25 days holiday plus bank holidays
* Option to purchase additional annual leave
Salary description
£30000.00 - £32000.00 per year