IT Support Technician

Role: IT Support Technician
Location: Wembley, Middlesex
Salary: £28,000 - £32,000

A growing IT Services business is looking for an IT Support Technician to support one of their customer environments based in Wembley.

This is a user-facing role suited to someone who enjoys being hands-on, visible and embedded within the customer environment rather than sitting behind a remote service desk all day.

You will be the go-to person onsite for day-to-day support, working closely with end users while also collaborating with the wider technical team.

The environment is fast-moving and varied, so this role suits someone who is proactive, personable and comfortable taking ownership of issues from start to finish.

Responsibilities:

* Providing onsite IT support across desktops, laptops and mobile devices

* Supporting Microsoft 365 technologies including Outlook, Teams and SharePoint

* Troubleshooting hardware, software and connectivity issues

* Managing users and devices across Active Directory / Entra ID

* Escalating more complex issues where required whilst remaining the onsite point of contact

* Assisting with onboarding, moves and general user support

Technical Requirements:

* Windows Servers

* Microsoft 365

* Azure / Entra ID

* Network Troubleshooting

* Intune / Autopilot

* AV / meeting room support

This is a strong opportunity to join a growing IT Services business that is continuing to expand its onsite support offering across multiple customer environments.

Keywords: Onsite Support Technician, IT Support Technician, Desktop Support Engineer, EUC Engineer, 1st Line Support, 2nd Line Support, Microsoft 365, Active Directory, Entra ID, Intune, IT Services, MSP, Wembley, London