Are you someone who enjoys keeping things organised and on track? Do you take pride in getting the details right and making life easier for customers and colleagues?
Delta 365 is a growing telecoms and IT business based in Egham. We are looking for a Sales Support Coordinator to join our friendly, office-based team on a full-time, permanent basis.
The role
As Sales Support Coordinator, you will help make sure our mobile and connectivity orders run smoothly from start to finish.
Reporting to the Customer Service Manager, you will be the link between our Sales team, customers and technical suppliers. You will keep orders moving, update systems accurately and make sure everyone has the information they need.
This is a busy role, so it will suit someone who enjoys variety, likes solving problems and feels comfortable working to deadlines.
Key Responsibilities
* Process sales orders accurately and manage the provisioning of mobile and connectivity services.
* Keep support tickets up to date and help resolve customer queries within agreed SLAs.
* Contact suppliers to order stock, track deliveries and move technical requests forward.
* Be the first point of contact for mobile-related queries, including inbound calls.
* Work closely with Sales, Billing and Technical teams to give new customers a smooth handover.
* Update CRM and ticketing systems with clear and accurate information.
* Keep customers, colleagues and suppliers informed at each stage.
About our company
Delta 365 provides telecoms and IT services to customers who rely on us for clear communication, reliable support and practical solutions.
We are a growing business with a close-knit team based in Egham, Surrey. We work hard, support one another and care about doing a good job for our customers.
The Benefits
* Full-time, permanent position.
* Monday to Friday working hours, 9:00am to 5:30pm.
* Office-based role in Egham, Surrey.
* Full training provided.
* Ongoing development to help you build your knowledge of telecoms provisioning.
* Supportive team environment.
* Opportunities to grow your career as the business expands.
The person
We are looking for someone dependable, organised and calm under pressure. You will enjoy working with people, managing detail and taking ownership of your work.
You will have:
* 6–12 months’ experience in an MSP, IT or telecoms environment, preferred.
* A confident and friendly telephone manner.
* Strong written communication skills.
* A strong understanding of Microsoft 365.
* An interest in technology.
* The ability to learn new CRM and ticketing systems quickly.
* Excellent attention to detail.
* A right-first-time approach when processing data and orders.
What’s next
Apply today to join Delta 365 as our Sales Support Coordinator and become part of a team that values accuracy, teamwork and great customer service
Salary description
£25000.00 - £28000.00 per year