Customer Service Advisor - Workload and Planning

Customer Service Advisor

Location: Belper, DE56 (Office-based)
Start Date: June - Immediate interviews available
Hours: 39.5 hours per week
Working Pattern: Monday-Sunday, shifts between 8:00am-6:00pm

Brook Street is partnering with a leading boiler services company in Belper to recruit a Customer Service Advisor to join their busy and collaborative team.

About the Role

In this role, you will play a key part in supporting service operations by coordinating activities between Field Engineers, Subcontractors, and Contact Centre teams. You'll help ensure services are delivered efficiently, accurately, and on time.

Key Responsibilities

Support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and maintaining clear communication across teams
Manage and respond to email queries efficiently
Process service bookings and updates using Salesforce and SAP
Liaise with internal departments to ensure accurate scheduling and workload planning
Manage diaries, prioritise tasks, and streamline workflows to support timely service delivery
Complete administrative tasks to agreed deadlines
Challenge non-compliance where necessary to maintain service standards and accuracy

What We're Looking For

Previous experience using SAP and Salesforce
Experience with diary management and service planning
Background in customer service or service coordination, ideally within a technical or engineering-led environment
Strong organisational skills with the ability to multitask effectively
Ability to work independently as well as collaboratively within a team

Why Apply?

This is an excellent opportunity to join a well-established and respected company, offering immediate interviews

Brook Street NMR is acting as an Employment Agency in relation to this vacancy