Location: Redditch (Office-based)
Salary: Up to £38,000 DOE
Hours: Monday to Friday, 11:30am – 8:00pm (1-hour lunch break)
About the Role
An opportunity has arisen to join a busy Irish operations team within an international logistics environment. This senior-level Customs & Road Freight Supervisor role will provide oversight and operational support across road freight export activities, with a strong focus on customs compliance and documentation accuracy.
You will play a key role in ensuring smooth export operations into Ireland, supporting agents, customers, and internal teams in maintaining full customs compliance in a fast-paced and highly regulated environment.
Key Responsibilities
Road Freight & Export Operations
* Manage and complete daily road freight export files
* Liaise with agents and suppliers to ensure timely movement of goods
* Ensure all files are accurately costed, invoiced, and maintained
* Support operational efficiency within the Irish export team
Customs Compliance & Documentation
* Ensure compliance with all relevant customs procedures and regulations
* Review customs documentation during customer onboarding
* Support correct application of TSS entries, IMMI’s, and full Northern Ireland declarations
* Assist in implementing procedural updates and changes across the team
* Monitor upcoming customs legislation and communicate potential impacts internally and externally
Customer & Stakeholder Support
* Provide guidance and support to customers regarding customs requirements
* Ensure adherence to Standard Operating Procedures aligned to customer needs
* Liaise with internal teams, agents, and suppliers as required
Administration & Reporting
* Maintain accurate records of shipments and customs documentation
* Support accurate costings and invoicing processes
* Undertake additional tasks as directed by management
Requirements
Experience
* Strong knowledge of exports into Southern Ireland
* Solid understanding of TSS entries, IMMI’s, and full Northern Ireland customs declarations
* Previous experience in customs or freight forwarding environment (essential)
Qualifications
* Level 2 Customs Practice & Procedure Award
* Level 3 Certificate in Customs Compliance
* Level 4 Certificate in Advanced Customs Compliance
or equivalent customs qualifications
Skills
* High level of accuracy and attention to detail
* Strong organisational and time-management skills
* Proactive problem-solving approach
* Confident communicator with a positive, team-focused attitude
* Good working knowledge of Microsoft Excel
Salary description
£35000.00 - £38000.00 per year