Reactive Repairs Manager – Social Housing (Office Based)

️ Read Before Applying

This is a high-volume reactive repairs role.

It is NOT:

Construction / site management

Planned works / capital works

Facilities management

👉 If your background is not in social housing reactive repairs, this role will not be suitable.

The Role

We are looking for a Reactive Repairs Manager to take full control of a busy social housing contract.

You will manage:

Planners / schedulers

Daily WIP (Work In Progress)

KPI performance

Client expectations

This is a fast-paced, office-based role managing hundreds of live jobs at any time.

Key Responsibilities

* Manage and control daily WIP to ensure jobs are completed on time

* Lead a team of planners/schedulers allocating works to operatives

* Monitor and improve:

* First-time fix

* No access

* Follow-on works

* Appointment performance

* Drive operative productivity using data and reporting

* Manage complaints, disrepair, and damp & mould cases

* Act as escalation point for operational and client issues

* Attend client meetings and manage performance expectations

* Analyse KPIs and take action to improve underperformance

Essential Experience (Must Have)

* Experience managing reactive repairs in social housing

* Experience managing planners/schedulers

* Strong experience controlling WIP and job flow

* Knowledge of SOR codes / schedule of ratesExperience managing KPI-driven contracts

* Experience with

* Voids

* Disrepair

* Damp & mould

👉 Applications without this experience will not be considered.

About You

* Used to working in a fast-paced, high-pressure environment

* Strong decision-maker who can manage multiple priorities

* Confident dealing with clients and internal teams

* Focused on performance, delivery, and results

Location & Hours

📍 Houghton Regis (Office Based)
🕒 Monday–Friday, 8am–5pm
🔁 1 in 4 Saturdays + on-call rota

What We Offer

* Career progression within a growing business

* 28 days holiday (including bank holidays)

* Employee Assistance Programme

* Weekly fitness sessions

* Christmas hamper