Operations Manager

Operations Manager

Location: Haydock

Employment type: Full Time - Permanent

Working Hours: Monday to Friday, with overtime opportunities available

What’s in it for you…

We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.? 

20 days annual leave plus bank holidays

Option to buy up to 5 additional holidays

Group Personal Pension Plan

Career development & progression with the opportunity to earn professional qualifications

24/7 access to a virtual GP? and Mental health support & counselling services? 

Cycle to Work scheme? 

Discount club - supermarkets, phone bills, gyms & more?! 

Life assurance cover? 

Long service recognition? 

Enhanced Maternity Pay

Paid volunteering opportunities in your community? 

About the role…

The Operations Manager is responsible for providing strong leadership, Contract Management, Project Delivery, and strategic planning across a number of Key Projects within the Utilities Division, ensuring financial and operational targets are met or exceeded, maintaining consistent service levels across all the Projects / Contracts they are responsible for.

As an Operations Manager you will…

Day to day management of site staff, vehicles, equipment, and issues arising from sites in conjunction with Operations Supervisor.

Monitor performance of site staff with respect to Health and Safety, Quality and Environment

Ensure Company policies and improvement action plans are effectively implemented, monitored, and audited.

Operate in line with Company policies and strategies and be proactive in promoting improvement locally.

Ensure all incidents are reported and investigated, with remedies implemented.

Monitor performance and safety requirements regularly and implement improvements.

Ensure resources are adequate for the workload and that projects are delivered in an economic and timely manner.

Work closely with planning team to ensure delivery programmes are in place and progress is monitored.

Identify and react swiftly to resolve problems before they escalate.

Maintain and measure performance against agreed KPI’s and SLA’s.

Client liaison including arranging progress meetings and client audits.

Subcontractor procurement and monitoring

Establish good relationships and communication and resolve issues and early resolution of any potential problems.

About you…

You should have experience in an operational role, ideally within the utilities or drainage sector, and hold relevant health and safety qualifications such as IOSH Managing Safely, SSSTS, and the NEBOSH National General Certificate, along with a full driving licence.

You should also have proven experience in a customer-focused environment with performance management responsibility, and demonstrate strong communication and numerical skills.

Our commitment to Equal Opportunities...

We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. 

Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR. 

Next steps...

If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info