Public Liaison Officer

Jackson Civil Engineering is dynamic, innovative, and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. As a result, our people enjoy working on some of the most exciting and varied projects. We want our people to succeed both in work and life, and to support this we promote a healthy, productive, and flexible working environment that respects work–life balance.

We are now recruiting for a Public Liaison Officer to work in our Northern Region. Due to the job role, there may be a need to work occasional evenings. Previous experience in a similar public or stakeholder interface role is desirable.

The main purpose of this role is to manage communications with clients, stakeholders and the general public, using all forms of media and communication to build, maintain and manage the reputation of the business.

This role will specifically support the following schemes in areas including:

Barton Upon Humber

Skipton

Lowdham

Lincolnshire (multiple sites)

Main Duties:

* Dealing with Stakeholders and advising them of upcoming works

* Stakeholder Management

* Developing a customer complaints process and dealing with complaints in a timely manner

* Monitoring complaint data to identify trends and logging complaints on a monthly basis

* Communication with internal and external clients, PR and JCE senior management

* Attend and contribute to regular process meetings with the project team

* Compilation of monthly reports

* Organisation of regular public exhibitions

* Organising and undertaking newsletters and press releases

* Going on site visits and taking site photos

* Having involvement of insurance claims

* Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme

* Involvement with partnering workshops

* Liaison with local schools including arranging presentations and events

* Preparing for and assisting in the hosting of Considerate Contractors scheme audits

* Development of social value initiatives

Are you the person we are looking for?

We are seeking a confident communicator with excellent public-facing skills, strong organisational ability, and creativity. You should be able to work well under pressure, manage multiple tasks, and demonstrate excellent time management. Prior experience in stakeholder and public engagement is essential. Proficiency in Word, Excel, Outlook, and PowerPoint is required.

Due to the nature of this role a full UK driving licence is required as it involves travelling to various local sites / project catchment areas.

Excellent benefits package and personal development opportunities:

We don’t just offer a great place to work with a supportive, family atmosphere. We also offer:

* Life assurance cover (4x annual salary)

* Company pension scheme (we match up to 8%)

* Company car

* The ‘great escape’ – leave off 2 early every Friday

* 25 days holiday (pro rata) plus bank holidays (with an option of buying more holiday)

* Extensive training programmes

* Employee Assistance Programme

* Employee benefits platform

* Free on-site parking

* Company social calendar

* Regular fun days and a broad range of charity events

* A supportive business that genuinely wants to help you progress in your career.

We are committed to providing equal opportunities for all staff and welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy or maternity, race, religion or belief, or marriage and civil partnership status.

We place great importance on inclusive recruitment and will do everything we can to support applicants who may require reasonable adjustments during the recruitment process. Please let us know if you need any additional assistance or adjustments.

Due to the high volume of applications we receive, we are not always able to respond to unsuccessful candidates individually. If you have not heard from us within two weeks of submitting your application, please assume that on this occasion your application has not been successful