Export Sales Administrator

Export Sales Administrator
NG17 - on site
£27,300 - £30,000 neg (salary reviewed every 6 months up to the current 2-year salary of £36,000)
About them:
My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.
The role:
They are looking for an Export Sales Administrator to join their team. The role is to provide full administrative support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.
Key Duties for the Export Sales Administrator:
* Respond to customer enquiries in a timely manner, providing a customer focused resolution to all customer queries.
* Provide effective resolution to all orders held on query by the system
* Communicate delivery date information to agents and distributors, keeping them fully advised of any backorder changes.
* Develop excellent product knowledge
* Directly communicate with customers regarding consumer complaints
* Video conference calls, building effective relationships with agents and distributors and developing an understanding of their market.
* Communicating feedback on product & service/operations to Export Management, identifying opportunities for improvement.
* Develop pro-active engagement with key parcel service providers.
* Accurately processing orders in the most efficient manner and analysing cost effective shipping.
* Resolving order completion issues
* Proactive follow-up of parcel tracking information
* Manage orders for weekly consolidated despatches to distributors, booking forwarders and keeping distributors informed.
* Processing credit & return requests and arranging replacements.
* Organise cost effective quarterly return shipments from distributor markets.
Understanding of the Export Process & Customs:
* Develop and maintain a working knowledge of customs and exporting to include, key export documents, Incoterms, Rules of Origin, commodity codes, trade agreements and preference.
* Utilise this knowledge to support accurate order quotations, despatch of orders, resolving customs delays in transit and import queries in destination country.
Person Specification:
* High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience
* Knowledge of Export Sales Admin desirable
* Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment.
* Have meticulous attention to detail
* Enjoys working as part of a wider team
* Ability to perform under pressure and remain calm
* Work using own initiative
* IT competent
* Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
* Able to adapt to change at short notice
* Strong communication skills both written and verbal
Other Information:
* The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
* The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful