Service Coordinator

H Breakell & Co Ltd has been trading for well over 100 years.
We are a family owned and managed company striving for, and achieving, excellence in our field.
We carry a wealth of experience in maintenance, repair and installation from the older to most recently designed passenger & goods lifts.
* Answering the main incoming telephone line, dealing with customer enquiries, and taking messages.
* Logging call outs and uploading onto the system.
* Accepting small goods deliveries in the office.
* Updating the call out log, route planner and updating the plans throughout the day.
* Sending repair quotes to customers and booking service visits with clients.
* Scanning job sheets, timesheets, and other relevant paperwork.
* Weekly time sheets to be checked and PO's to be attached for all call outs.
* Assisting with booking site visits in with the customers.
* Updating completed services on the weekly spreadsheet and route planner.
* Adding new contracts to the database and updating information.
* Preparing new maintenance files for new customers and completing & sending out contracts.
* Coded quotes to be sent out at the request of the service manager.
* Ordering parts when orders have been received and keeping customers updated.
* Preparing reports for the Key Account meetings.
* Sending weekly call outs, service, and repair worksheets to Key Account customers.
* Engineers to be given following day repair/callouts by 4pm daily.
* 24/7 Out of hours call out to be updated weekly.
* General administration duties including filing and ordering stationery.
* Hours: 39.5 hours per week - Monday - Thursday: 8:00am - 5:00pm & Friday: 8:00am - 4:30pm.
* Salary is negotiable dependent on experience