Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events.
Knowledge & Key Skills - Onsite Work: 90%
The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration
Supporting a wide variety of AV software and hardware
Comprehensive ability to troubleshoot a wide range of technology incidents and problems
Using Service Desk software to effectively manage all support and service requests
Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs)
Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention
Maintaining training and support function documentation
Effectively communicating with internal customers with respect to support issues
Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations
Contributing to the specification and procurement of new hardware and software
Monitoring and optimising AV system performance
Assist in office relocations
Leaving the support function in such a state that it could easily be picked up by colleagues during an absence.
Admin 10%
Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management)
Monitor performance through the scorecard
Monthly meetings with on-site primary contact
Reporting ticket management
Essential:
Previous AV support experience in a concierge service
Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management
Must be smart and confident in their appearance.
Should have proven abilities within the AV industry and/or corporate environment for over 5 years
Excellent communication and customer service skills
Enthusiastic and organised
Ability to work under pressure
Good knowledge OF Crestron, AMX, and RTI
Knowledge of Lutron lighting control, Polycom, and MS Teams
A firm understanding of networking protocols, RS232, and RS485
Good understanding of VOIP telephony and SIP
Good understanding of video collaboration and audio conferencing
Desirable:
Avixa CTS
Crestron P101
Extron School of AV
Cisco CCNA
Salary description
£45000.00 - £48000.00 per year