Fleet Operations Administrator - Mercedes-Benz Oxford

Fleet Operations Administrator - Mercedes-Benz Oxford

Salary £32,000 OTE

Driven by relationships. Powered by performance.

As a Fleet Operations Administrator you’ll support fleet vehicle sales and long-term account growth across leasing companies and corporate customers. Working closely with internal teams and external partners, you’ll help drive sales activity, maximise account profitability, and deliver a consistently high standard of customer service that builds strong, lasting relationships.

What we can offer you

* Enjoy 33 days of annual leave (including bank holidays) to rest and recharge

* Save money every day with our exclusive retail discounts

* Drive a great deal with discounts on new and used cars, plus servicing offers

* Plan for the years ahead with our company pension scheme

* Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter

* Commute for less with our cycle-to-work scheme

* Prioritise your wellbeing with dedicated support for you and your family

* 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily

* Make a difference with a paid day to volunteer in your community

* Invest in your future with our company share purchase plan

* Earn financial rewards when you refer a friend to join the team

* Keep learning and growing with our training and development opportunities for everyone.

* Life assurance with the option to increase cover

* We’re open to flexible working options – just ask

What you’ll do day to day

* Support a portfolio of fleet and leasing company customers, including corporate and rental accounts

* Act as a key point of contact for daily fleet and leasing enquiries

* Prepare and manage vehicle quotations using Leaselink, ensuring all SLAs are met

* Provide accurate quote requests and information to leasing companies

* Coordinate vehicle orders, specifications, delivery schedules, and handovers

* Liaise with internal teams such as Sales, Sales Administration, Logistics, and Aftersales to ensure smooth service delivery

* Support fleet sales activity to help achieve vehicle volume and revenue targets

* Maintain accurate records for forecasting, pipeline reporting, and contract renewals

* Ensure all processes and documentation are completed accurately and in line with group and manufacturer standards

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

* Experience in fleet sales support, sales administration, or account support within the motor trade, with a strong understanding of fleet, leasing, and corporate vehicle solutions

* Highly organised with the ability to manage multiple priorities, maintaining excellent attention to detail and accuracy, particularly when preparing quotations

* Confident and professional communicator with strong relationship‑building and customer service skills

* Commercially aware with a proactive, problem‑solving mindset

* Able to work effectively both independently and as part of a team

* Familiar with CRM systems and fleet reporting tools, with experience of manufacturer fleet programmes or funding solutions considered desirable

* Holds a full UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive, we pride ourselves on our five core values that are incorporated in all that we do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team