Internal Sales Executive

Internal Sales Executive

Location: Daventry 

Salary: £29,000-£32,000

Hours: Monday to Thursday: 08:15-16:45 Friday: 08:30-16:00

Interaction Recruitment are supporting our client in Daventry with their hiring of an Internal Sales Executive on a permanent basis. They have a close knit team and you'll be an important part of their operation. 

This role will combine customer service, knowledge of the product range and sales expertise. You will be the first point of contact to many customers, and will be there to provide product and service advice, handle enquiries and identify opportunities to grow sales and margins.

Key Responsibilities

Handle customer enquiries professionally via telephone and email, delivering an outstanding customer experience
Process customer orders, quotations, and sales transactions accurately and efficiently
Advise customers on product availability, pricing, and stock levels, ensuring all information is captured correctly
Prepare and follow up on quotations and open enquiries to maximise conversion
Provide technical advice and specialist product knowledge to support customer needs
Hitting daily/weekly/monthly KPI’s by proactively contacting new and existing customers through warm and cold outbound calls within your allocated region
Identify opportunities to cross-sell and up-sell products and promotions
Build and maintain strong, long-term customer relationships
Work closely with the Purchasing and External Sales teams to ensure smooth order fulfilment and sales efficiency
Manage customer issues, including order queries and complaints, ensuring timely resolution and accurate documentation
Support sales campaigns by sending literature and catalogues and following up accordingly
Maintain accurate records and update customer information on internal systems
Work collaboratively within a small, target-driven team to achieve territory and company goals
Attend meetings, training sessions, and regular 1-to-1s with your manager
What We’re Looking For

Excellent written and verbal communication skills with a confident and professional telephone manner
A strong focus on customer experience and relationship building
Sales-driven mindset with enthusiasm for meeting and exceeding targets
Ability to learn new products, services, and systems quickly
Proactive, positive, and “can-do” attitude
Strong organisational skills with the ability to manage your own workload effectively
Comfortable working under pressure, both independently and as part of a team
Confident, enthusiastic, and self-motivated approach to work
Please apply with an updated cv.

If you’d like to discuss your application, please contact Dan Pearce.

(phone number removed)

INDNH