Order Taker & Fulfilment Coordinator

We are looking for an organised and customer-focused Order Taker & Logistics Fulfilment Coordinator to join our Supply Chain & Logistics team. This role is essential in ensuring customer orders are accurately captured and fulfilled efficiently, while maintaining high service levels and strong communication across internal teams and logistics partners.

You will play a key role in delivering operational efficiency, service reliability, and customer satisfaction.

Key Responsibilities

Order Management

Receive and process customer orders via telephone, email, and digital platforms
Verify product codes, quantities, pricing, and delivery details
Ensure orders are processed within agreed Service Level Agreements (SLAs)
Identify and resolve discrepancies quickly and accurately

Logistics Coordination

Schedule deliveries in collaboration with transport planners
Liaise with internal fleet teams and third-party logistics (3PL) providers
Monitor delivery progress and proactively address delays or issues
Support the smooth execution of daily delivery plans

Customer Communication

Provide timely updates on order status and delivery schedules
Respond to customer queries professionally and efficiently
Escalate issues where necessary
Maintain accurate records of customer interactions and resolutions

Reporting & Continuous Improvement

Produce daily and weekly reports on order volumes, delivery performance, and service issues
Contribute to continuous improvement initiatives
Participate in team meetings and process improvement discussions
Support the Lead Coordinator during peak operational periods

Site Responsibilities

Act as a Fire Warden (training provided)
Opportunity to undertake First Aider training

About You

We are looking for someone who is:

Resilient and pragmatic, thriving in a fast-paced environment
Logical and methodical in problem-solving
A clear and confident communicator
Passionate about delivering excellent customer service
Highly numerate with strong attention to detail
Comfortable using planning tools and logistics systems
A collaborative team player who can positively influence others

Skills & Experience

Experience in a busy order-taking or logistics environment
Understanding of logistics planning systems and processes
Familiarity with continuous improvement practices
Proven ability to identify and implement operational improvements

Please for any more information please contact Bruno Bagi (phone number removed) or (phone number removed)