Technical Services Manager

An exciting opportunity for a Technical Services Manager responsible for overseeing the delivery of technical services for Critical National Infrastructure (CNI) in Warwickshire. This role focuses on managing on-site technical operations, ensuring the reliable execution of PPM, Remedial, Reactive, Quoted Works and Projects.

To lead the technical delivery, maintenance, and strategic resilience of critical infrastructure assets. You will ensure 100% availability of systems essential to national security and public safety while managing a multidisciplinary team of engineers and specialized contractors

Key Responsibilities

Operational Oversight: Manage day-to-day technical operations, including the installation, maintenance, and testing of CNI Infrastructure. Oversee SCADA, PLC, and industrial control systems (ICS), and ensure all statutory inspections and compliance requirements are met.
Team Management: Mentor and train a team of engineers and technicians. Maintain the Training Matrix to ensure staff competency, safety protocol adherence, and compliance with site regulations.
Service Reliability & Planning: Partner with scheduling and planning teams to manage workforce allocation and align delivery with obligations. Monitor system updates and KPIs, addressing service failures promptly to minimize disruptions.
Client & Stakeholder Engagement: Act as the primary point of contact for on-site client interactions. Attend customer meetings, provide technical support, manage action plans, and escalate complex matters to senior leadership.
Reporting & Documentation: Provide regular reports on performance, project status, and productivity. Manage incident reports for critical escalations and maintain customer reference libraries, including drawings and schematics.
Compliance & Quality Assurance: Ensure all activities align with customer policies and safety regulations. Manage the Change Control system, conduct audits to verify contractual service levels, and oversee both internal and third-party contractors.
Technical & Financial Management: Perform hands-on troubleshooting and diagnostics of CNI Infrastructure. Manage site-specific budgets and resources to optimize efficiency, including seasonal preparation (Winter/Summer) tasks.Qualifications

Experience working within Critical National Infrastructure environments, particularly in technical assurance roles.
Strong knowledge of relevant engineering standards, statutory compliance, and safety regulations.
Proven ability to support the delivery of complex technical projects within time, quality, and budget constraints.
Exceptional leadership and communication skills, with experience engaging stakeholders at all levels. Data Centre or Uptime institute knowledge/experience
Expertise in technical assurance and risk management within critical infrastructure settings.
Strong analytical and problem-solving skills, with attention to detail.
Ability to work under pressure and manage competing priorities.
Commitment to continuous professional development and staying abreast of industry advancements
DPSS check required.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business