To suit experienced Enterprise CSM with a background in hands on ERP systems configuration and implementation.
Location: Mainly remote plus anchor days. Maidenhead, Berkshire. Or mainly remote plus anchor days in Newcastle Upon Tyne office. To suit Southeast, Wider Midlands or North of England based candidate close to Motorway Network.
Salary: Circa £65-70K + Bonus OTE 80K
Benefits: Fully comprehensive including over average leave, pension input, health and much more.
Value Added Recruitment is proud to work with this leading Construction Technology SaaS Vendor and established Great Place to Work, to hire a Customer Success Manager (From previous ERP Technical Background) to support enterprise customers using a leading construction-focused SaaS platform built on Dynamics 365 (will cross train from Netsuite, Sage Intacct or SAP/4SHANA).
This role sits at the intersection of customer success, technical consulting, and ERP delivery, making it ideal for someone who combines strong technical understanding with the ability to drive customer value and long-term adoption.
You will act as the primary technical advisor to customers, helping them optimise platform usage, resolve complex issues, and align their systems with business-critical construction and financial workflows.
The Role
As a Technical CSM, you will own the technical relationship across a portfolio of enterprise customers, working closely with stakeholders including CFOs, IT teams, system administrators, and commercial leads.
You’ll play a key role in ensuring customers:
Successfully adopt and optimise the platform
Maintain strong technical health and performance
Align their internal processes with system capabilities
Realise long-term value from their investment
Key Responsibilities
Technical Customer Engagement & Enablement
Act as a trusted advisor across customer accounts
Understand customer workflows across finance, commercial, and project functions
Deliver technical enablement sessions, system health checks, and optimisation reviews
Support best-practice configuration aligned to industry use cases
Advanced Troubleshooting & Issue Resolution
Diagnose and support resolution of complex system and ERP-related issues
Analyse logs, system behaviour, and usage patterns to identify root causes
Work closely with support and engineering teams on escalations
Communicate technical concepts clearly to both technical and non-technical stakeholders
Implementation, Upgrades & Integration Support
Support ERP implementations, upgrades, and data migrations
Assist with UAT cycles, sandbox environments, and release readiness
Validate system configurations pre- and post-deployment
Ensure integrations and workflows function effectively in live environments
Proactive Customer Success & Technical Governance
Lead regular customer governance sessions, including:
Platform health reviews
Usage and adoption analysis
Workflow and configuration optimisation
Identify gaps in adoption and recommend improvements
Align customer technical roadmaps with product evolution
Cross-Functional Collaboration
Partner with Product, Engineering, Support, and Professional Services teams
Advocate for customer requirements and industry-specific needs
Support account growth by identifying technical opportunities and risks
Data, Insights & Customer Health
Monitor platform usage, adoption trends, and technical health indicators
Maintain accurate customer data and engagement records
Use insights to drive proactive engagement and risk mitigation
Skills & Experience
Essential
Experience in a technical, customer-facing role within SaaS, ERP, or technology environments (e.g. Technical CSM, Solutions Consultant, Implementation Consultant)
Strong understanding of ERP systems (experience with Microsoft Dynamics, NetSuite, SAP, or similar)
Ability to communicate complex technical concepts to a wide range of stakeholders
Strong analytical skills with experience interpreting usage data and system behaviour
Experience working cross-functionally with technical and commercial teams
Structured, organised approach to managing multiple customer relationships
Desirable
Experience with construction, engineering, or project-based industries
Knowledge of construction financial processes (e.g. project accounting, subcontract management, procurement)
Experience supporting enterprise software implementations or upgrades
Familiarity with system integrations, APIs, or middleware
Exposure to customer success tooling, health scoring, or adoption analytics
Why Apply?
Work in a high-impact, customer-facing technical role
Influence how enterprise customers adopt and scale critical systems
Collaborate across product, engineering, and commercial teams
Be part of a growing, specialised SaaS environment with strong long-term demand
Please apply now to find out more
Salary description
£65000.00 - £80000.00 per year