Cafe Supervisor

Café Supervisor / Manager
 
Role Purpose

To take full day-to-day ownership of the safe, compliant and commercially effective operation of Vibe Café, ensuring excellent customer service, strong operational standards and a welcoming environment aligned to Doncaster Council expectations.

This is a hands-on role combining front-of-house service, food preparation, staff supervision and operational compliance.

Key Responsibilities

Operational Management

· Overall ownership and accountability for the daily operation of the café

· Open and close the café in line with agreed operating hours

· Deliver consistent service in line with Council-approved menus and pricing

· Monitor stock usage, portion control and waste, reporting issues where required

· Complete basic stock counts and support cost-effective ordering

· Ensure all daily operational paperwork and checks are completed accurately

People & Supervision

· Supervise café staff during shifts and allocate daily duties

· Manage rotas and provide cover where required

· Train and support staff on service standards, food safety and customer care

· Lead by example, setting clear expectations and maintaining standards

· Maintain composure and professionalism during busy service periods

Food Safety, Compliance & Standards

· Ensure strict compliance with food hygiene, allergen legislation and health & safety requirements

· Maintain food safety diaries, temperature checks, cleaning schedules and records

· Ensure high standards of cleanliness across kitchen, service and seating areas

· Act as first point of contact for Environmental Health or Council representatives if required

Customer Experience

· Champion excellent customer service for a wide and diverse customer base

· Handle customer queries or complaints professionally and promptly

· Promote an inclusive, respectful and welcoming café environment

· Support healthier menu choices appropriate to a public-sector setting

Reporting & Communication

· Provide regular updates to the Operations Manager on performance and issues

· Communicate professionally with on-site Council contacts when required

Skills & Experience

Essential

· Previous experience in a café, food service or hospitality supervisory role

· Strong understanding of food hygiene, allergens and health & safety

· Level 2 Food Safety & Hygiene (or willingness to obtain immediately)

· Strong customer service and people-management skills

Desirable

· Experience in a public-sector, cultural or visitor-attraction environment

· Level 3 Food Safety qualification

Personal Attributes

· Hands-on, organised and reliable

· Calm under pressure with strong self-control

· High personal standards of hygiene, appearance and professionalism

· Approachable leadership style with attention to detail