Key Responsibilities:
Manage and coordinate day-to-day repairs
Plan and allocate work effectively to trades teams
Schedule jobs efficiently to meet service level agreements (SLAs)
Monitor job progress and ensure timely completion
Prioritise urgent and emergency repairs
Liaise with engineers, subcontractors, and suppliers
Track and update job statuses using internal systems
Ensure all works are logged accurately and compliant with company procedures
Handle incoming repair requests and raise work orders
Manage diaries and optimise routes for field operatives
Resolve scheduling conflicts and respond to changing priorities
Maintain accurate records and produce reports when required
Support continuous improvement of processes and service delivery
Communicate with customers to provide updates and excellent service
Handle customer queries, complaints, and follow-ups professionallyWhat We're Looking For:
Strong understanding of repairs and maintenance planning
Excellent computer skills, particularly in Excel
Experience using job management systems to allocate and track work
Familiarity with MRI Maintain / Impact Response (preferred - helps reduce training time)
Confident communicator with a customer-first approach
Salary description
£17.00 - £19.00 per hour