Client Account Manager

Client Account Manager – Coventry (On-site / Hybrid)
Salary: £30–35k (DOE)
Holiday: 30 days
Type: Full-time, permanent

We are working with a well-established and forward-thinking accountancy practice based in Coventry, supporting a diverse client base including SMEs and international businesses. The firm operates within a fully digital, cloud-based environment and places a strong emphasis on quality, communication, and collaborative working.

Our client is seeking an experienced Client Account Manager to join their growing team. This is a hands-on position offering responsibility for managing a portfolio of clients while working closely with both junior staff and senior leadership.

Role Overview

Manage a portfolio of clients (limited companies and sole traders, including dentists)
Act as the main day-to-day point of contact for clients
Work within a pod structure (4–5 people), reporting to a senior manager
Review and oversee bookkeeping work
Prepare VAT returns, statutory accounts, and tax returns
Assist with and prepare management accounts and financial reporting
Ensure all client deadlines are met and work is delivered to a high standard
Liaise with internal team members to manage workflow and resolve queries
Support and develop junior members of the team
Contribute to tax planning and advisory work where appropriate
Systems

Xero (regular, hands-on use required)
Dext
Accounts preparation software
Fully cloud-based / paperless environment
TaxCalc
Candidate Requirements

Approximately 5 years’ experience within an accountancy practice
ACA / ACCA qualified, part-qualified, or QBE
Confident, day-to-day user of Xero (not just exposure)
Strong experience with cloud-based accounting tools
Excellent written and verbal English (essential for client communication)
Ability to review work, provide guidance, and support junior staff
Highly organised with the ability to manage multiple deadlines
Key Behaviours

Takes ownership of work and sees tasks through to completion
Open to feedback and direction
Communicates clearly with both clients and colleagues
Comfortable working in a fully digital environment