Are you ready to take on a "multi-hat" role where your hard work leads directly to career progression?
Our client, a thriving family-owned business in Redditch, is looking for a proactive Operations Co-ordinator to become a key member of their close-knit team. This is more than just an administrative role; it is an opportunity to work side-by-side with the Managing Director, gaining a deep understanding of business operations while being groomed for long-term leadership and increased responsibility.
What’s on Offer?
Before we get into the day-to-day, here is why this role stands out:
Competitive Salary: £30,000 - £40,000 depending on experience.
Direct Mentorship: Receive ongoing support and guidance directly from the Managing Director.
Comprehensive Training: You will receive full training on all technical products, internal processes, and business techniques.
Work-Life Balance: Enjoy an earlier finish every Friday (4:00 pm) to kickstart your weekend.
Career Growth: This business values flexibility and a proactive approach, offering genuine long-term progression for the right individual as the company continues to grow.
Supportive Culture: Join a small, collaborative team environment where everyone gets involved and supports shared objectives.
The Role
As the Operations Co-ordinator, you will be the heartbeat of the business, supporting the customer journey from the initial inquiry through to after-sales care. This is a varied, hands-on position that requires someone who enjoys getting involved in all areas of the business.
Key Responsibilities:
Customer Excellence: Maintain professional communication via email and telephone, advising customers on technical products and guiding them to the best solutions.
Sales Administration: Accurately process customer orders, generate operational documentation, and prepare/follow up on quotations.
Logistics Coordination: Liaise with couriers and customers to ensure smooth deliveries. You will be responsible for investigating and resolving any issues regarding delayed or missing parcels.
Problem Solving: Manage customer queries and complaints in a professional, solution-focused manner.
Business Support: Assist with wider operational tasks and learn the practical elements of the business to ensure shared goals are met.
Who are we looking for?
The successful candidate will be a highly organised individual with a proactive "can-do" attitude.
Essential Skills:
Strong communication and interpersonal skills.
High attention to detail and the ability to work efficiently under pressure.
Confidence in using computer systems and standard office-based software.
Desirable Experience:
A background in sales administration, customer service, or a retail/trade environment.
Experience within electrical wholesale or a technical product-based business.
A genuine interest in electronics.
📣 Ready to Apply? We’re reviewing CVs for this Operations Coordinator role right now—early applications are highly encouraged!
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🌍 About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon. We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. 🌟 Your next opportunity could be just a call or click away
Salary description
£30000.00 - £40000.00 per year