The Operations Manager is responsible for overseeing the day-to-day operations of the business, ensuring efficiency, quality, and compliance across all departments. This includes production, logistics, health & safety, and quality systems, with a strong focus on maintaining and improving standards in line with BRCGS (Brand Reputation Compliance Global Standards) and FSC (Forest Stewardship Council) certifications.
Location: Letchworth
Hours: Monday to Friday, 8.30am - 5.30pm or 8.00am – 5.00pm. One day working from home following successful probation.
Salary: £40,000-£60,000 depending on experience
Benefits
Holiday: 25 Days + Bank Holidays
Company pension
Onsite parking
Operations Manager Key Responsibilities
Lead and manage daily operations to ensure production targets and customer expectations are consistently met
Monitor performance, identify inefficiencies, and implement continuous improvement initiatives
Coordinate across departments including production, warehousing, and distribution
Manage budgets, resources, and operational costs effectively
Maintain and continuously improve BRCGS certification standards
Ensure full compliance with FSC requirements across sourcing, production, and documentation
Lead internal and external audits, ensuring readiness at all times
Manage corrective and preventative actions (CAPA)
Keep up to date with changes in certification standards
Ensure a safe working environment in line with all relevant legislation
Promote a strong health & safety culture
Conduct risk assessments and implement appropriate controls
Lead, mentor, and develop operational teams
Set clear objectives and performance expectations
Support recruitment, training, and succession planning
Foster a positive and high-performance culture
Oversee stock control, procurement, and supplier performance
Ensure efficient inventory management and traceability systems
Maintain strong supplier relationships, particularly with FSC-certified suppliers
Ensure operational processes align with customer requirements
Work closely with sales and customer service teams
Operations Manager Skills and Experience
At least 10 years’ proven experience in an Operations Manager role
Strong knowledge of BRCGS standards
Experience with FSC-certified supply chains
Excellent leadership and organisational skills
Commercial awareness and problem-solving ability
Degree in Operations, Business, or related field (preferred)
BRCGS Internal Auditor qualification (desirable)
IOSH/NEBOSH (desirable)
If you are interested in this position, please apply online with your CV.
BARNPERM
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Salary description
£40000.00 - £60000.00 per year