Annual Salary: £28.00/hour (Umbrella)
Location: Wembley HA9
Job Type: Temp until end of October 2026We are seeking two experienced Financial Assessment Officers. The ideal candidates will have a strong background in financial assessments for care packages, with proficiency in Mosaic and a strong preference for experience in Abacus. This role requires a positive, can-do attitude and the ability to hit the ground running.
Day-to-day of the role:
Assess, review, or reconsider entitlement to various support schemes such as Housing Benefit, Council Tax Support, Social Care financial assistance, and concessionary travel, ensuring compliance with current legislation and targeted timescales.
Resolve customer contacts at the first point of contact, ensuring high-quality service delivery across various access channels.
Liaise effectively with customers, representatives, landlords, and internal and external stakeholders to resolve all claim types.
Handle complex benefit cases, including investigating and resolving customer disputes, considering backdating requests, and dealing with cases involving deprivation of capital.
Maintain and update Council Tax accounts, manage overpayments, and undertake home visits if required.
Undertake assessments for Residential and Domiciliary care to ensure accurate contributions and maximise revenue.Required Skills & Qualifications:
Experience in financial assessments for care packages.
Proficiency in Mosaic is required; experience in Abacus is strongly desired.
Excellent knowledge of relevant IT systems, policy, and procedures.
Ability to understand and assimilate information, analyse conflicting sources of information, and make sound reasoned decisions.
Excellent interpersonal, verbal, and written communication skills.
Ability to work independently and as part of a team, managing a high workload under pressure.To apply for the Financial Assessment Officer position, please submit your CV detailing your relevant experience
Salary description
£28.00 - £28.00 per hour