Customer Account Manager

Customer Account Manager
Bromsgrove- full time office based no hybrid working
£28,000 per annum

Are you a relationship-focused Account Manager who thrives on delivering exceptional service and growing existing client partnerships? We’re recruiting for an exciting opportunity to join a dynamic and growing business, where you’ll play a key role in managing and developing established B2B accounts.

As a Customer Account Manager, you’ll be responsible for nurturing and expanding relationships within an existing customer base. Acting as the main point of contact, you’ll ensure clients receive a seamless, high-quality experience while identifying opportunities to strengthen and grow each account.

Customer Account Manager Key Responsibilities
Account Management & Client Relationships

Manage and develop a portfolio of existing B2B accounts
Build strong, long-term relationships with key decision-makers
Act as the primary point of contact for all client needs and queries
Conduct regular account reviews to ensure satisfaction and identify growth opportunitiesCustomer Experience & Operations

Oversee the full customer journey, ensuring a smooth and efficient experience
Ensure accurate and timely handling of orders, returns, and queries
Work closely with internal teams to ensure client expectations are met
Monitor service levels and continuously look for ways to enhance the customer experience
Respond promptly to customer enquiries via email and internal systems
Maintain clear and consistent communication with both clients and internal stakeholders
Collaborate with cross-functional teams to deliver the best possible outcomes for customersThe successful Customer Account Manager will have the

At least 3 years’ experience in customer services, account management or a similar client-facing role
Strong relationship-building and communication skills
A proactive, solutions-focused approach
Ability to manage multiple accounts and priorities effectively
Comfortable working collaboratively across different teamsWhy Apply?

Opportunity to focus on building and growing existing client relationships
Join a supportive and collaborative team environment
Play a key role in delivering an outstanding customer experienceIf you’re passionate about client relationships and delivering value to existing customers, this could be the perfect next step in your career. There is no cold calling its all existing customers so no commission on this role but if you are a relationship builder this role will be just for you. Please click APPLY with your updated CV and I will be in touch soon