Our client is a growing local manufacturer who are focused on delivering the best service and products to customers in a range of sectors. They need a strong administrator who is comfortable in a sales environment and who also believes that providing the best customer service is the key to ensuring long term success and steady growth.
The duties of the sales administrator, also known with this company as customer services exec, include:
Processing orders and answering customer queries via email and over the phone.
Communicating effectively with customers on the status of their orders, including actively contacting customers directly to ensure maximum customer satisfaction.
Ensuring orders are input accurately, liaising regularly with other colleagues in sales, warehousing and purchasing as well as speaking with suppliers to gain up to date information.
Handling queries and complaints with efficiency and calm accountability.
To apply for the sales administrator, customer services exec position, you will need to have:
Experience of admin within a sales office, providing excellent customer services.
Excellent communication skills and strong computer skills, fully competent with all relevant software applications (MS Office Word & Excel, Outlook etc.).
A team player, enthusiastic, motivated, displays and instils in others a positive attitude!
100% commitment, 100% of the time; prepared to go the extra mile to achieve results.
Benefits of the Sales Administrator role include a salary of up to £30k plus company profit share bonus paid quarterly
Hours: 39 hours per week
Hours: 7.30am to 4.30pm Mon to Thurs – finishing at 2.30pm on Fridays
Breaks: 40 mins for lunch Mon to Thurs and 20 minutes on Fridays
Holidays: 25 plus stats (usually 8)
The future: Solid and growing, full order book, longevity and stability
Environment: A family-owned business, employee first approach
Travail Employment Group is acting as an employment agency in this instance
Salary description
£30000.00 - £30000.00 per year