We're currently recruiting for a Customer Support Administrator to join a busy team based at head office in Team Valley. This is a fast-paced, customer and process-focused support role, where you'll play a key part in ensuring key account customers receive a smooth, efficient, and high-quality service from order through to delivery.
You will be supporting the full end-to-end order process, working closely with internal teams and key account managers to ensure accuracy, compliance, and excellent customer communication throughout.
📍 Team Valley, Gateshead | 🅿️ Free Parking | 🏢 Office-based
⏰ 8:30am - 5:00pm, Monday to Friday (37.5 hours per week, 1 hour lunch)
💰 £25,000 - £26,000 DOE
📅 ASAP Start | 6-month initially temporary contract with a view to being made permanent✨ The Role
You will play a vital part in supporting key account customers and the wider team, working within strict processes and SLAs to deliver an excellent customer experience.
Key responsibilities include:
Processing quotations and sales orders accurately and efficiently
Updating systems including stock, pricing, customer records, and order progress
Coordinating transport and delivery instructions
Managing customer updates and reporting throughout the order lifecycle
Supporting debtor processes and ensuring invoice accuracy to avoid discrepancies
Ensuring all documentation is accurate, compliant, and correctly filed
Liaising with internal departments including Key Account Managers, transport, warehouse, and accounts
Escalating issues where required to ensure timely resolution✅ What We're Looking For
Strong administration experience in a fast-paced environment
Confident communicator with a strong customer-focused approach
Excellent attention to detail and accuracy
Strong organisational and planning skills
IT literate, including Microsoft Office (particularly Excel)
🚀 Immediate start available - apply today!
Please note: Due to high application volumes, if you are not contacted within 3 business days, please assume you have been unsuccessful on this occasion. Unfortunately, we are unable to provide individual feedback.
Reasonable adjustments are available at any stage of the recruitment process - just let us know and we'll be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Salary description
£25000.00 - £25000.00 per year