Customer Service Advisor

Role Overview

A well‑established organisation is seeking a Customer Service Advisor to join its customer support team. This role is ideal for someone who is customer‑focused, highly organised, and confident communicating across multiple channels while delivering a high standard of service.

Key Responsibilities

Handle customer enquiries via telephone, email, and online systems in a timely and professional manner.
Provide accurate information and resolve customer issues efficiently, ensuring a positive customer experience.
Log, update, and manage customer records using internal CRM systems.
Identify customer needs and escalate complex queries to relevant departments when required.
Meet individual and team performance targets, including response times and customer satisfaction metrics.
Maintain a high standard of communication, professionalism, and confidentiality at all times.
Support continuous improvement by identifying recurring issues and contributing to service enhancements.

Candidate Requirements

Previous experience in a customer service, call centre, or client‑facing role preferred.
Excellent verbal and written communication skills.
Strong problem‑solving ability with a calm and professional approach.
Confident IT user with the ability to learn new systems quickly.
Good attention to detail and ability to manage multiple tasks.
Reliable, flexible, and able to work well independently and as part of a team.

Desirable Skills

Experience using CRM or ticketing systems.
Background in a regulated, technical, or service‑driven environment.
Ability to handle challenging conversations with diplomacy and empathy.

What's on Offer

Competitive salary with performance‑related incentives.
Comprehensive training and ongoing development.
Supportive team environment with clear career progression opportunities.
Employee benefits package including holiday entitlement and wellbeing suppor

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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