Chippenham
Circa £30,000 + Company Bonus
Hybrid Working
Are you a customer-focused professional with strong administrative skills and a proactive mindset? Join a dynamic team and play a key role in delivering exceptional service to our valued clients.
About the Role
As an Account Executive, you will support the Strategic Account Manager in managing a shared customer portfolio while taking direct ownership of your own dedicated customers. This is a fantastic opportunity to build relationships, resolve queries efficiently, and contribute to revenue growth in a fast-paced, supportive environment.
Responsibilities – Account Executive
Support the Strategic Account Manager on the shared customer portfolio and hold direct responsibility for your own portfolio of customers
Personally host and lead customer meetings as required, including ad-hoc sessions
Assist with customer reporting and manage query resolution
Support revenue reporting and chase customer authorisations where necessary
Liaise and collaborate fully with internal departments to resolve customer queries, escalations, or issues – taking ownership as appropriate
Manage customer complaints in line with company SLAs and policies
Prepare management reporting packs and supporting documentation (e.g., accident history letters, service history information)
Schedule customer telephone conferences as needed
Provide flexible support for any additional business tasks
Experience & Qualifications – Account Executive
Strong customer service skills with a positive, can-do attitude and professional approach
Good general education with excellent analytical, verbal, and written communication abilities
First-class administrative skills, including high levels of accuracy and attention to detail
Highly numerate and literate, confident in creating, interpreting, and explaining statistical data, business reports, quotations, and proposals
Competent in Microsoft Word, Excel, and Outlook (Intermediate level) with the ability to quickly learn new software applications
Knowledge of fleet management is advantageous, but full training will be provided
Benefits – Account Executive
Company Bonus
3x Death in Service
26 Days Holiday + Bank Holidays
Medicash
Hybrid Working
Pension (Matched to 5%)
Free fresh fruit
Employee Assistance Programme
On-site Massages & Yoga
Discounted gym memberships
Access to flu vaccinations
Mental Health First Aiders / Mental Health Employee Champions
Free eye examinations
For more information on this role, please contact Andy Haddon on (phone number removed), or send a copy of your CV to (url removed)
For details of other opportunities available within your chosen field, please visit
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Ideal background / Previous roles may include: Client Liaison, Account Manager, Account Coordinator, Client Services, Relationship Manager or Account Executive
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors
Salary description
£30000.00 - £30000.00 per year